Frequently Asked Questions

What is ANZOC?

ANZOC is organic compliance automation for ANZ Pacific food manufacturers, distributors, importers, retailers, and certification bodies. It automatically verifies supplier certificates against BioGro, ACO, and AsureQuality databases, calculates organic percentages using official standard formulas, and ensures OPPA 2023 compliance.

Important: ANZOC is a compliance management tool, not a certification body. All documentation must be verified by MPI-recognised certification bodies (such as AsureQuality, BioGro, or ACO) before making organic claims.

Who is ANZOC for?

ANZOC is designed for:

• Food manufacturers producing organic products
• Distributors handling organic products
• Retailers selling organic products
• Importers bringing organic products into NZ
• Certification bodies processing operator applications
• Anyone needing to verify organic certificates

If you verify supplier certificates, calculate organic percentages, or manage OPPA 2023 compliance, ANZOC saves you time.

How much time does ANZOC save?

Certificate verification is free and instant with ANZOC's database. For recipe assessment (paid feature), manual tasks are time-consuming:

Conservative estimate: ANZOC saves 2-3 hours per product for manufacturers needing full compliance documentation.

How does ANZOC verify supplier certificates?

ANZOC connects directly to BioGro and ACO certification databases, and includes AsureQuality data updated monthly from official records. When you enter a supplier's certificate number:

• ANZOC queries the relevant certification body database
• Verifies certificate is current (not expired)
• Checks scope covers the specific ingredients you're purchasing
• Flags any issues: invalid, expired, or scope mismatch
• Monitors expiry dates and alerts you 60 days before renewal

This is the same verification process that happens manually, automated.

What organic standards does ANZOC support?

How do you calculate organic percentages?

ANZOC uses the official formulas from each standard:

• NZ NOS formula: (Organic ingredient weight / Total weight excluding water and salt) × 100
• USDA NOP formula: (Organic ingredient weight / Total agricultural ingredient weight, excluding water and salt) × 100
• EU Organic formula: Different rules for processed vs agricultural products

The same recipe can generate different percentages for different standards. ANZOC calculates all simultaneously.

Can ANZOC integrate with our existing systems?

Yes, on Enterprise plans. ANZOC provides:

• API access for recipe import/export
• CSV bulk upload
• Integration with ERP systems (custom development)
• Single sign-on (SSO) for enterprise users

Contact our sales team for integration requirements.

Does ANZOC comply with OPPA 2023 requirements?

Yes. ANZOC maintains all documentation required for OPPA 2023 operator approval:

• Supplier verification records
• Traceability documentation
• Organic management programme (OMP) records
• Quarterly compliance summaries
• Audit preparation reports

However, ANZOC does not certify products. All data generated by ANZOC must be verified by an MPI-recognised certification body before you can legally make organic claims. ANZOC prepares the documentation; certification bodies provide the official verification required under OPPA 2023.

What happens if a supplier's certificate expires?

ANZOC monitors certificate expiry dates and alerts you:

• 60 days before expiry: First alert
• 30 days before expiry: Second alert
• At expiry: Certificate marked invalid, products flagged as non-compliant

You can request renewed certificates from suppliers through ANZOC and upload them directly.

Can ANZOC help with label compliance?

Yes. After calculating your organic percentage, ANZOC tells you:

• What label claims you can legally make
• What certification logos you can display
• Required label information (operator number, certifier name)
• Claims you cannot make (and why)

This applies for NZ, Australian, USA, and EU markets.

Can ANZOC certify my products?

No. ANZOC is a compliance management tool, not a certification body. We cannot:

• Issue organic certificates
• Provide official operator approval
• Verify products as organic
• Replace certification bodies

What ANZOC does:

• Prepare accurate compliance documentation
• Calculate organic percentages correctly
• Track supplier certificates
• Generate audit-ready reports

Never make organic claims based solely on ANZOC data. Always get certification body verification first.

How much does ANZOC cost?

• Free Forever: Certificate database (search, verify, view)
• Starter: $300/year NZD excl. GST (1-10 products)
• Professional: Contact for pricing (11-50 products)
• Enterprise: Custom pricing (unlimited products)

One free recipe assessment included before you need to subscribe.

Is there a free option?

Yes. The certificate database is completely free forever with no payment required. Search certifications, verify operators, and view certificate details—unlimited access. You only pay for the compliance management suite (recipe assessment, stock management, recall tracking, OPPA toolkit).

Can I cancel anytime?

Yes. Cancel your subscription anytime from your account settings. You'll retain access until the end of your billing period. We'll provide a full data export upon request.

What payment methods do you accept?

• Credit card (Visa, Mastercard, American Express)
• Direct debit (NZ bank accounts)
• Invoice (Professional and Enterprise plans, annual payment)

Is my supplier information confidential?

Yes. Your supplier lists, recipes, and business information remain completely confidential. ANZOC only verifies certificate validity through certification body databases—we never share your supplier information.

Data protection measures:

• Hosted on enterprise-grade infrastructure (Supabase, Vercel, Cloudflare)
• Encrypted data transmission (TLS 1.3)
• Encrypted data storage
• Role-based access controls
• Regular security audits
• Compliant with NZ Privacy Act 2020

Where is my data stored?

All data is hosted on secure infrastructure across Vercel (frontend), Supabase (database), Railway (API), and Cloudflare (CDN). Supabase and core services are hosted in the nearest available region to New Zealand. Your data is protected by TLS 1.3 encryption in transit and encryption at rest, and is handled in compliance with the NZ Privacy Act 2020.

Can I export my data?

Yes, anytime. You can export:

• All recipes and formulations
• Supplier certificate records
• Verification logs
• Compliance reports
• Organic percentage calculations

Exports available in CSV and PDF formats.

What support do you provide?

Do you provide training?

Yes. All plans include:

• Onboarding video tutorials
• Knowledge base articles
• Email support for questions

Enterprise plans include live onboarding sessions and custom training for teams.